Collision Center Appleton WI

Services

"Providing Excellent Service & Peace of Mind"

Special Services:

  • Towing Services provided by Nolte's towing at 920-733-2621
  • Free Loaner Car (with minimum requirements)
  • Written Lifetime Warranty
  • Glasurit Paint Nationwide Lifetime Warranty
  • Vehicle washed - no charge
  • CSI (Customer Service Index) tracking
  • Direct Repair Program: 12 insurance companies
  • Free, Fast Computerized Estimates
  • Exact Color Matching Guaranteed
  • Chief velocity Accurate Frame & Unibody Repair
  • Insurance Claims Processing Assistance
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    About Us

    "Family Owned & Operated For 90+ Years"

       

    Choosing a Repair Facility

    When it's time to choose a repair facility to care for your vehicle, it all comes down to a matter of trust. Having your vehicle damaged is unpleasant enough, without the additional worry of wondering whether the repair work will be accurate and reliable. Here at "Stumpf Ford Collision Center," we want to give you the peace of mind that comes from knowing your vehicle is in capable hands, and the assurance that it will be completely restored to its original performances and beauty.

    State-of-the-Art Repair Technicians

    Our technicians are committed to quality and have the skills necessary to deliver just what we promise. Each one of our technicians has completed training, and with hard-earned expertise in modern repair technology, each one is qualified to restore your vehicle to pre-accident condition.

    Integrity

    Integrity is the difference between a vehicle that performs like new and one that just looks like it. Though we meticulously restore your vehicle's original factory appearance, we are committed to delivering more than just a "cosmetic makeover." We'll repair your vehicle so it once again meets factory specifications. Once the repairs are complete, you can be as confident of your vehicle's performance as you were the day you bought it. For 90+ years, Stumpf Ford Collision Center has given our customers the best value for your money. We even put it in writing with a hand written lifetime warranty.

    "We have earned customers' trust with our integrity. This principle is built into everything we do…"

    Customer Service

    Once your vehicle is in good as pre-accident condition again, we want to make sure you are happy with the services performed. Each person who played a part in restoring your vehicle is dedicated to quality results. If we have failed to meet your expectations in any way, please let us know. We would like to be the first to know of any problems you may experience, and make it right for you.

    Service

    We will gladly arrange for towing and/or rental vehicles.

    Factory Certified

    Stumpf Ford Collision Center technicians are skilled in the latest industry technology. Technicians regularly attend training sessions on the newest and most effective repair and paint developments. Our certified technicians are I-CAR and ASE certified which gives you added assurance that the job will be done right!

    Pre-Accident Condition

    Only vehicles returned to factory specifications maintain their integrity, value, and performances, so repairing the unseen damage on uni-body vehicles is an important aspect of Stumpf Ford Collision Center.

    Perfect Finish

    We attend to all details: Moldings and door handles are removed so a smooth continuous flow is maintained. We also apply the very best materials with care and precision and provide limited lifetime paint warranty. Our paint department mixes your vehicle's finish on the premises with a computerized mixing system to assure the most perfect match possible. We return your vehicle's finish to pre-accident condition.

    Our Guarantee To You!

    The Stumpf Ford Collision Center  team is committed to impeccable service and providing you with the assistance you need to reduce the stress resulting from your accident. We guarantee, for as long as you own your vehicle, our repairs will be free of defect in workmanship and materials, excluding wear and deterioration resulting from normal driving conditions. In addition, because of using only Glasurit paint we are able to provide a lifetime nationwide warranty to our customer.

     

    FAQ's

    How do I know if I need to pay a deductible?

    Deductibles range anywhere from $0.00 - $1000.00 or more.  The amount of the deductible depends on whether the claim is considered a comprehensive , collision, uninsured motorist or "hit and run". It is very important to check with your insurance agent to determine the type of deductible.

    When and how do I pay my deductible?

    Your deductible is due when you pick up the vehicle after repairs are complete. We accept the following payment methods:
  • Personal check
  •  Cash
  • Cashiers Check
  • Insurance Checks/Drafts
  • Money Orders
  • Visa
  • MasterCard
  • Can you "bury the deductible" for me?

    No, to "hide" or "bury" your deductible in the repair costs to the insurance company is considered "fraud" and we know you wouldn't want to be involved in any fraudulent activity!

    What does R & I mean? (Remove and Install)

    A term that refers to the removal of trim pieces (moldings, door handles, emblems, etc.) from the vehicles so the paint may be properly applied. We do this as a general practice on all repairs, in order to guarantee our paint and to bring your vehicle back to the way it was before the accident. 

    Do I have to get three estimates?

    No, you are not required by law to get more than one estimate and you get to pick the shop of your choice. Your only obligation is to inform the insurance company where you are having the vehicle repaired so they may have access to the vehicle to inspect the damage.

    What will I drive while my vehicle is being repaired?

    Stumpf Ford Collision Center will provide you with a vehicle to drive while yours is being repaired.

    Requirements:

  • 8 hours or more of labor (average is 24.0 hours)
  • 21 Years of age or older
  • Valid drivers License
  • Comprehensive and Collision insurance
  • If rental reimbursement is provided by the insurance company paying the claims, that insurance company will be charged.

    Why are estimates so different from one shop to another?

    One of the reasons our estimates may differ from another shop is because we believe in writing a thorough estimate up front. Differences in repair estimates are common.  However, one of the things that sets us apart from our competition is the detailed steps we take in repairing a vehicle, which may also account for any differences.  Remember, a lower estimate may not include all the necessary work but, once the repair is completed, the total cost should be very similar provided identical materials are used for the repair.  If you are not sure why one estimate is different from the other, please give us a call at (920) 731-5211.

    Will my car ever be the same?

    Yes, we guarantee you that your vehicle will be returned to its pre-accident condition. The more detailed information we receive regarding how the accident occurred, the better our ability to know what type of repair procedures to use to put your vehicle back to pre-accident condition. We will meticulously restore your vehicle's original factory appearance, we are committed to delivering more than just a "cosmetic makeover". We'll repair your vehicle so it once again meets factory specifications.

    How do I know the repairs will be done right?

    Stumpf Ford Collision Center provides a limited lifetime warranty and a lifetime nationwide Glasurit Paint warranty. Our certified technicians are I-CAR and ASE, which gives you added assurance that the job will be done right.

    Motorist's Bill of Rights

  • You are not required by law to get more than one estimate.
  • You have the right to the repair shop of your choice. Your insurance company can not dictate who does your work.
  • Ask if the shop offers a lifetime repair warranty.
  • Let us help you negotiate your claim with the insurance company.
  • Some insurance companies want you to visit their drive in claims center before repairs are started. You can do this or may leave your vehicle with us and we'll ask your insurance company to inspect the car here.
  • Ask if the shop will be using genuine manufacturer (OEM) or aftermarket replacement parts.
  • Differences in repair estimates are common. A lower estimate may not include all the necessary work. If you're not sure why one estimate is different, please give us a call at 920-731-5211.
  • Your vehicle is the second largest investment you're likely to make. Preserve its value by having it repaired professionally.
  • Choose a repair shop that has uni-body repair equipment and is certified by I-CAR or ASE.
  • Never drive a vehicle that could be unsafe because of damages.

  • Contact

    Les Stumpf Ford

    3030 W College Ave
    Directions Appleton, WI 54914

    • Sales: (920) 731-5211
    • Service: 920-731-5211
    • Parts: 920-731-5211

    Collision Center

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